Training and development refer to the processes and activities that help employees acquire the knowledge, skills, and abilities they need to perform their jobs effectively and efficiently.

Training typically involves providing employees with specific knowledge and skills related to their current job responsibilities or tasks. This can include training on specific software or equipment, job-specific procedures, and customer service skills. The training can be provided in different formats such as classroom-style instruction, on-the-job training, e-learning, or a combination of these.